Documentation:Store complaint handling: Difference between revisions

Store complaint handling

Latest revision as of 14:13, 26 March 2024

What is it?

Handling Customer Complaints for a Store

This is the complete app, model, and example data for a clothing shop, to help staff handle customer complaints professionally.

How to use it

The MDriven database image contains, in addition to the model, the following:

User interface messages for all states
Two users
- john@acme.inc (store employee)
- admin@acme.inc (system manager)
- The password is "password" for both users
200 fake complaints in various states of handling
MDrivenServer log-on
- User: "a"
- Password: "password"

Download

You can download the complete database copy here: File:StoreComplaintHandling.zip

Key Features (For Users)

Complaint tracking
Tracking what information has reached the customer
Internal notes
Customer chat using QR-code for easy customer access
Tracking the following use cases:
- The complaint process' current state
- Decision process:
  - Store decision
  - Supplier decision
  - Manager decision
- Where the broken product is (complaint product)
- A replacement product (from the supplier)
- Exchange product (from supplier or store)
- Reimbursement for the customer
- Reimbursement from the supplier to the store
- Credit tracking
Staff to-do list
User editable messages
Automatic event tracking
Multiple stores
- Address information
- Logo

Key Features (For Developers)

Very complex setup of state machines
Summary views
Login handling
User management views
User rights setup
Derived attributes and associations to ease user interface creation
Uploading and showing images
Automatic logging on state changes
Binding information to state machines (messages in this example)
Serverside assignment of numbering
QR-code setup for linking to applications
Printing setup of ViewModel
AngularJS dynamic styling

Content Examples

Main classes

State machines

Complaint view

Mobile chat view

This page was edited more than 9 months ago on 03/26/2024. What links here

@@ Line 1: / Line 1: @@
-Handling of customer complaints for a store?
+=== What is it? ===
+'''Handling Customer Complaints for a Store'''
-This is a complete app, model and example data for a clothing shop helping the staff to handle customer complaints in a professional way.
+This is the complete app, model, and example data for a clothing shop, to help staff handle customer complaints professionally.
+[[File:ComplaintTrackerStartScreen.png|none|thumb|853x853px]]
-Key features (to users)
+=== How to use it ===
+The MDriven database image contains, in addition to the model, the following:
+# User interface messages for all states
+# Two users
+#* john@acme.inc (store employee)
+#* admin@acme.inc (system manager)
+#* The password is "password" for both users
+# 200 fake complaints in various states of handling
+# MDrivenServer log-on
+#* User: "a"
+#* Password: "password"
-Key features (to developers)
+=== Download ===
+You can download the complete database copy here: [[File:StoreComplaintHandling.zip]]
+=== Key Features (For Users) ===
+# Complaint tracking
+# Tracking what information has reached the customer
+# Internal notes
+# Customer chat using QR-code for easy customer access
+# Tracking the following use cases:
+#* The complaint process' current state
+#* Decision process:
+#** Store decision
+#** Supplier decision
+#** Manager decision
+#* Where the broken product is (complaint product)
+#* A replacement product (from the supplier)
+#* Exchange product (from supplier or store)
+#* Reimbursement for the customer
+#* Reimbursement from the supplier to the store
+#* Credit tracking
+# Staff to-do list
+# User editable messages
+# Automatic event tracking
+# Multiple stores
+#* Address information
+#* Logo
+=== Key Features (For Developers) ===
+* Very complex setup of state machines
+* Summary views
+* Login handling
+* User management views
+* User rights setup
+* Derived attributes and associations to ease user interface creation
+* Uploading and showing images
+* Automatic logging on state changes
+* Binding information to state machines (messages in this example)
+* Serverside assignment of numbering
+* QR-code setup for linking to applications
+* Printing setup of ViewModel
+* AngularJS dynamic styling
+=== Content Examples ===
+[[File:StoreComplaintHandling, main classes.png|657x657px|Main classes|none|thumb]][[File:StoreComplaintHandling, state machines.png|519x519px|State machines|none|thumb]]
+[[File:StoreComplaintHandling, Complaint view.png|none|thumb|677x677px|Complaint view]]
+[[File:StroeComplaintHandling, mobile chat view.png|none|thumb|Mobile chat view]]
+[[Category:Case]]
+[[Category:Example]]
+{{Edited|July|12|2024}}
+[[Category:TOC]]